Storage Eel Pie Island Privacy Policy
This Privacy Policy explains how Storage Eel Pie Island collects, uses, stores and protects personal data relating to our self‑storage services. It applies to all Storage Eel Pie Island customers and prospective customers in our service area, including anyone who contacts us, visits our premises, or uses our storage units and related services.
We are committed to complying with the UK General Data Protection Regulation and the Data Protection Act 2018, and to processing your personal data lawfully, fairly and transparently.
Personal data we collect
We collect and process personal data that is necessary to provide our services, administer our relationship with you, and comply with legal obligations. The types of personal data we may collect include:
Identification and contact details such as full name, postal address, billing address, and other contact information that you choose to provide when you enquire about or sign up for storage services.
Account and contract information such as storage unit number, contract start and end dates, rental terms, payment history, deposit details, and records of services you have purchased or enquired about.
Payment and billing details such as payment method, billing address, and transaction information. Card or bank details are processed in a secure manner and are not retained by us longer than necessary for the specific payment purpose or where we are required to retain certain records for legal or accounting reasons.
Identity verification data such as date of birth and confirmation of identity or address from documents you provide, where we are required to verify your identity for security, anti‑fraud or contractual purposes.
Communications and correspondence such as emails, letters, notes of telephone calls, and records of enquiries or complaints, including any information you choose to share with us when you contact us.
Premises and security data such as CCTV footage in and around our facilities, access logs, and records of visits. CCTV is used for the security of our premises, customers, and stored goods.
Technical and usage data where relevant, such as logs generated by any access control or customer portal systems used to manage entry to storage units or account information.
How we collect personal data
We collect personal data directly from you when you contact us to request information, obtain a quote, sign a storage agreement, make a payment, or otherwise interact with us in person, by post, or online.
We may also collect data automatically through security systems in our facilities, such as CCTV and access control systems. In some cases we may receive information about you from third parties acting on your behalf, such as a family member, business partner, or authorised representative.
Lawful basis for processing
We process your personal data only where we have a lawful basis to do so under data protection law. Depending on the context, this may be:
Performance of a contract where processing is necessary to enter into or perform a storage agreement with you, including taking steps at your request before entering into a contract and managing your account once you become a customer.
Compliance with legal obligations where we must retain certain records for tax, accounting, insurance, or regulatory purposes, or where we must respond to lawful requests from public authorities.
Legitimate interests where we process data for our legitimate business purposes, provided those interests are not overridden by your rights and freedoms. This includes administering and improving our services, ensuring the security of our premises and systems, preventing fraud, and handling customer queries and complaints.
Consent where you have clearly agreed to a specific use of your information that is not covered by the other bases above. You can withdraw your consent at any time, although this will not affect the lawfulness of processing that took place before your withdrawal.
How we use your personal data
We use your personal data for the following purposes:
To provide you with storage and associated services, including setting up and managing your storage unit, processing payments, administering deposits, and communicating with you about your account.
To verify your identity and prevent unauthorised access or misuse of our facilities, including through access control systems and CCTV monitoring for safety and security.
To manage our relationship with you, including responding to enquiries, sending important service messages such as payment reminders or changes to terms, and dealing with feedback or complaints.
To manage our business operations, including bookkeeping, accounting, auditing, and internal reporting, and to improve our services and customer experience.
To comply with legal and regulatory requirements, cooperate with law enforcement where required, and protect our legal rights, including the recovery of unpaid charges or dealing with disputes.
Data retention
We keep your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting requirements.
Customer account and contract records are generally retained for a period following the end of your contract, to enable us to respond to queries, handle disputes, and meet our tax and accounting obligations. CCTV recordings and access logs are retained for a shorter period, unless a longer retention is required in connection with a specific incident, dispute, or legal requirement.
When personal data is no longer required, it is securely deleted or anonymised so that it can no longer be associated with you.
Data processors and sharing of data
We may share your personal data with carefully selected third parties who act as data processors on our behalf. These service providers process data only under our instructions and for the purposes described in this Privacy Policy. They are required to keep your data secure and to comply with applicable data protection laws.
Examples of data processors include providers of payment processing services, account and invoicing systems, secure data storage, IT support, and security or access control systems. We only share the minimum data necessary for them to provide their services.
We may also share personal data with professional advisers such as accountants, auditors, or legal advisers where this is necessary for the management of our business and the protection of our legal rights, and with public authorities or law enforcement agencies where we are required to do so by law or where this is necessary to prevent or detect crime.
We do not sell your personal data to third parties.
International transfers
Where we use service providers that store or process personal data outside the United Kingdom, we take steps to ensure that an adequate level of protection is in place in accordance with data protection law. This may include using countries that have been recognised as providing adequate protection, or implementing appropriate safeguards such as standard contractual clauses.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions. These include the right to:
Access your personal data and receive a copy of the information we hold about you.
Request correction of any incomplete or inaccurate data we hold about you.
Request deletion of your personal data where there is no good reason for us to continue processing it, or where you have successfully exercised your right to object.
Object to processing of your personal data where we rely on legitimate interests and you feel that your rights and freedoms override those interests, and object to processing for direct marketing purposes if such processing occurs.
Request restriction of processing of your personal data in certain circumstances, for example where you contest its accuracy or the lawfulness of its processing.
Request the transfer of your personal data to you or to a third party in a structured, commonly used, machine‑readable format, where technically feasible and where the processing is based on consent or contract and carried out by automated means.
Withdraw consent at any time where we are relying on consent to process your data. Withdrawal of consent does not affect the lawfulness of processing carried out before you withdraw it.
To exercise any of these rights, you can contact us using the details provided in your contract documentation or any other usual communication channel you use with Storage Eel Pie Island. We may need to verify your identity before responding to your request and we will respond within the time limits set by law.
Security of your personal data
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include limiting access to personal data to those staff, contractors, and service providers who have a business need to know it, using secure systems, and ensuring that our premises and records are protected.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any changes will apply to all Storage Eel Pie Island customers and prospective customers in our area from the date the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal data.
