Storage Eel Pie Island Terms and Conditions of Service

These Terms and Conditions set out the basis on which Storage Eel Pie Island provides storage, handling, and related removal support services to customers in the United Kingdom. By placing a booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given to them below.

Customer means any individual, partnership, company, or organisation that requests or uses our services.

Services means storage, handling, loading and unloading assistance, and related support services provided by Storage Eel Pie Island, including coordination with third party removal companies where applicable.

Goods means any items, property, or effects that you deliver to us or that are handled by us in connection with the Services.

Contract means the agreement between you and Storage Eel Pie Island, formed in accordance with these Terms and Conditions.

2. Scope of Services

Storage Eel Pie Island provides storage services and related handling services for personal, household, and certain business goods. The precise scope of Services, including the type and volume of storage space, access arrangements, and any handling support, will be described in your booking confirmation or service schedule.

We may from time to time support or coordinate with independent removal companies for collection or delivery of your Goods. Any such involvement does not alter the fact that Storage Eel Pie Island is responsible only for the Services expressly agreed with you, and any removal services carried out by third parties are subject to their own terms and conditions.

3. Booking Process

3.1 Enquiries

You may request a quotation or make an initial enquiry for Services by contacting us and providing details of the Goods, the anticipated duration of storage, and any access or handling requirements. Quotations are provided based on the information you supply and may be subject to revision if that information is incomplete or inaccurate.

3.2 Reservations

A booking is treated as a provisional reservation until we confirm acceptance in writing and you provide any deposit or advance payment required. We reserve the right to refuse a booking at our discretion.

3.3 Information Required

You must provide accurate and complete information about the nature, volume, and approximate value of the Goods, any special handling needs, and any hazards or restrictions that may apply. You must notify us of any changes to this information before the Goods are received into storage or handled by us.

3.4 Confirmation

Your Contract with us is formed when we issue a written confirmation of your booking setting out the Services, charges, and key terms. If there is any discrepancy between these Terms and Conditions and your booking confirmation, the booking confirmation will prevail to the extent of the inconsistency.

4. Payments and Charges

4.1 Prices

Charges for Services are provided in your quotation or booking confirmation and may include storage fees, access or handling fees, and any additional charges associated with removal support, packing, or supplies if applicable.

4.2 Payment Terms

Unless otherwise agreed in writing, storage fees are payable in advance for the agreed billing period, and any additional charges for handling, removal support, or ancillary services are payable upon invoice. We may require a deposit before confirming a booking.

4.3 Late or Non-Payment

If you fail to pay any sum due under the Contract on or before the due date, we may charge interest on overdue amounts at the statutory rate permissible under UK law, calculated daily from the due date until payment is received in full. We may also suspend access to the Goods or refuse to release them until all outstanding sums, including interest and charges, have been paid.

4.4 Review of Charges

We may review and vary our standard storage and service charges from time to time, subject to providing you with reasonable prior notice. Any change will not affect fees already invoiced for a period that has been paid in advance, but will apply to subsequent periods.

5. Cancellations and Amendments

5.1 Customer Cancellations Before Start of Services

If you wish to cancel your booking before the agreed start date of the Services, you must notify us in writing. Any deposit may be refundable or non-refundable depending on the timing of cancellation and the terms set out in your booking confirmation. Where no specific cancellation policy is stated, we may retain a reasonable proportion of the agreed charges to cover administrative costs and any loss arising from the cancellation.

5.2 Amendments by the Customer

If you wish to change the date, duration, or scope of Services, you should contact us as early as possible. We will endeavour to accommodate reasonable changes but cannot guarantee availability. Changes may result in revised charges, which will be confirmed to you before being implemented.

5.3 Cancellations or Changes by Storage Eel Pie Island

We may cancel or amend the Services if we are unable to perform them due to circumstances beyond our reasonable control, such as extreme weather, access restrictions, or safety concerns. In such cases we will, where feasible, offer alternative dates or solutions. Our liability will be limited to refunding any prepaid charges for Services that we are unable to provide, subject to clause 9.

6. Customer Responsibilities

6.1 Packing and Preparation

Unless otherwise agreed as part of a specific service, you are responsible for ensuring that all Goods are properly and securely packed, labelled, and prepared for storage and handling. Fragile or delicate items must be appropriately protected, and any items requiring special handling must be clearly identified.

6.2 Accurate Disclosure

You must not store or request handling of any Goods that are prohibited under clause 7. You must disclose any items that may be hazardous, perishable, or subject to special legal or regulatory requirements. Failure to provide accurate information may result in additional charges, refusal of Services, or termination of the Contract.

6.3 Access and Instructions

Where you or your chosen removal company are delivering Goods to or collecting Goods from our premises, you must ensure that responsible personnel are present to provide instructions and sign any relevant documentation. You are responsible for ensuring that any third party acting on your behalf is properly authorised and informed of these Terms and Conditions.

7. Prohibited and Restricted Goods

You must not store or arrange for storage of any of the following Goods.

Explosives, firearms, weapons, ammunition, or related components.

Flammable, corrosive, toxic, or otherwise hazardous materials except where explicitly authorised and appropriately packaged in compliance with applicable regulations.

Perishable goods, live animals, plants, or any items that may attract vermin or pests.

Illegal items, stolen goods, or items whose possession or transport would constitute an offence under UK law.

Cash, negotiable instruments, or high-value items such as jewellery, precious metals, or fine art, unless expressly agreed in writing and subject to special conditions and insurance requirements.

If any prohibited Goods are discovered, we may remove, isolate, or dispose of them at your cost and may notify relevant authorities where required by law.

8. Waste and Environmental Regulations

8.1 Waste Responsibility

You must not deliver waste or rubbish to our premises, nor use our storage units or facilities for the disposal of any unwanted items. We are not a waste disposal or recycling service.

8.2 Disposal of Abandoned or Uncollected Goods

If you fail to remove your Goods at the end of the agreed storage period, and do not respond to our reasonable attempts to contact you, we may treat the Goods as abandoned. Subject to giving you reasonable written notice, we may arrange for the sale, recycling, or disposal of such Goods. Any reasonable costs of sale, transport, disposal, and outstanding charges will be deducted from any proceeds of sale, with any balance held for you.

8.3 Compliance With Law

We will handle and, where necessary, dispose of any unwanted or abandoned Goods in a manner consistent with applicable UK waste and environmental regulations. You will remain responsible for any costs or liabilities arising from your breach of these Terms and Conditions, including costs associated with the removal of prohibited or hazardous materials.

9. Liability and Risk

9.1 Risk in the Goods

Risk in the Goods remains with you at all times. While your Goods are in our custody, we will take reasonable care to protect them from loss or damage, but you are responsible for arranging adequate insurance to cover the full value of your Goods during storage, handling, and any associated transport by third parties.

9.2 Limitation of Liability

To the maximum extent permitted by law, our liability for loss of or damage to the Goods arising from our negligence or breach of contract will be limited to a reasonable sum which reflects the storage charges paid for the affected Goods during the period in which the loss or damage occurred, or any other limit expressly agreed in writing.

We will not be liable for loss or damage arising from inherent defects in the Goods, poor packing by you or third parties, normal wear and tear, atmospheric or environmental conditions, vermin or pests not caused by our neglect, or acts or omissions of third party removal companies or carriers not under our direct control.

9.3 Exclusion of Consequential Loss

We will not be liable for any loss of profit, loss of business, loss of opportunity, or any indirect or consequential losses arising in connection with the Services or the Goods, whether in contract, tort, or otherwise, even if such loss was foreseeable or brought to our attention.

9.4 Personal Injury and Fraud

Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded under UK law.

10. Indemnity

You agree to indemnify and keep us indemnified against all claims, costs, damages, and expenses arising from your breach of these Terms and Conditions, including any claim by a third party relating to ownership of the Goods, any prohibited items supplied in breach of clause 7, or any failure by you to comply with applicable laws and regulations.

11. Access, Security, and Conduct

11.1 Access

Access to the storage premises and to your Goods will be provided in accordance with the arrangements stated in your booking confirmation. We may require reasonable notice for access and may restrict or suspend access if payments are overdue or if we have legitimate safety or security concerns.

11.2 Security

We implement reasonable security measures to safeguard the premises and Goods stored. However, no system is entirely secure and we do not guarantee against unauthorised access by third parties. You are encouraged to maintain appropriate insurance cover.

11.3 Customer Behaviour

While on our premises, you and anyone acting on your behalf must comply with all site rules, health and safety requirements, and lawful instructions provided by our staff. We may refuse entry or request that any person leaves the premises if they behave in a way that is unsafe, disruptive, or unreasonable.

12. Termination of the Contract

12.1 Termination by You

You may terminate the Contract by giving the notice period stated in your booking confirmation or, where no specific period is stated, by giving us reasonable written notice. You must ensure that all sums owed are paid and that all Goods are removed from storage by the agreed termination date.

12.2 Termination by Us

We may terminate the Contract immediately by written notice if you commit a serious or persistent breach of these Terms and Conditions, including non-payment of charges, storage of prohibited Goods, or unsafe conduct. On termination you must promptly remove your Goods and settle all outstanding sums. If you do not, we may exercise our rights under clause 8 regarding abandoned Goods.

13. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales. You and Storage Eel Pie Island agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim, except that we may bring proceedings in any other jurisdiction where necessary to enforce our rights in relation to the Goods or unpaid sums.

14. General Provisions

14.1 Entire Agreement

These Terms and Conditions, together with your booking confirmation and any written variations agreed between us, constitute the entire agreement between you and Storage Eel Pie Island in relation to the Services and supersede any prior discussions or understandings.

14.2 Variation

Any variation to these Terms and Conditions must be agreed in writing. We may update these Terms and Conditions from time to time, and the version in force at the time of your booking will apply to that Contract.

14.3 Assignment

You may not assign or transfer your rights or obligations under the Contract without our prior written consent. We may assign or subcontract our rights and obligations, provided that this does not adversely affect your statutory rights.

14.4 Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid or unenforceable, that provision will be interpreted in a way that reflects the original intent as closely as possible, and the remaining provisions will remain in full force and effect.

14.5 No Waiver

Our failure or delay in exercising any right or remedy under these Terms and Conditions does not constitute a waiver of that or any other right or remedy, and no single or partial exercise of any such right or remedy will prevent any further exercise of it.

By confirming a booking or using our Services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.